Frequently Asked Questions

We have a team of Global & U.S. based WordPress experts that can handle almost any request, up to 30 minutes. This includes adding content, installing plugins or themes, adjusting CSS, HTML, and Javascript, and more. We ask that you submit one request at a time so we can complete it as quickly as possible, usually within a couple of hours. We have a team of developers working 24/7. We find that our clients are fair and reasonable and enjoy working with us.

We find that most WordPress problems can be fixed within 30 minutes. Here is an example list of types of tasks that IS included with your plan. If you send a task that is outside of our scope we will contact you and provide you some options or quotes to help assist you. Here are examples of items that are NOT included in our service.

We strive to complete all tasks within 8 business hours, but it usually happens MUCH faster. If we need additional information or clarification about the job we will notify you via email. Our team is available 24/7 except on major national holidays like Thanksgiving, Christmas, and New Years.

When you first sign up, we will ask you to provide us with your WordPress login information and your website hosting login info or FTP/Cpanel URL, username and password.

Large projects are outside the scope of what we do. But, our sister company MarketingAccessPass.com provides custom website designs and we'd be happy to refer you to them.

Each plan is designed to support 1 website. But, we can definitely help you with additional websites, just sign-up for additional packages and we will be happy to assist you with them.

Our plans are flexible. You can upgrade/downgrade or even cancel at any time in order to meet your current needs. Just send us a message and let us know which plan you'd like to change to.

We're confident you'll love working with us, but in case you don't we offer a 100% money back guarantee. Just let us know within the first 30 days of subscribing.

Unfortunately, we don't offer white labeling as a service. We enjoy working directly with small-business owners and entrepreneurs. However, we have a great affiliate program that you can join.

Yes, we accommodate single jobs as well. Buy a Small Project (one request, up to sixty minutes) or a Medium Project. Once you submit payment we will ask you for your WordPress website and web hosting login info. Afterwards you can send us an email describing your request and we will work to resolve the issue for you.

If something should happen to your website and you need us to restore it from a previous backup, just email us. We provide daily backups and keep them for up to 90 days, so you'll always have the most recent copy of your site available to restore.

The earning potential is limitless! As the customer is billed every month, the affiliate will also receive 10% recurring price. For example, let's say you had 50 people sign-up through your affiliate link with the Standard Plan. That's $9.90 x 50 people = $495 recurring income per month.

We pay out your referral commissions after 30 days a customer signs-up, and then you will receive monthly payments ongoing for the lifetime a customer has an active subscription. (No threshold limit) You will be paid automatically into your PayPal account.

Our affiliate system is through Thrivecart. When you sign-up you will be given login details via email. From there you will be able to access your own affiliate dashboard where you can get your affiliate links and track your commissions.

Applications go through an approval process. Unfortunately, we don't accept everyone as we want to make sure that your business practices align with our core values. You will be notified via email about your application status.

We will pay you monthly for the lifetime that the customer has an active subscription. Once the subscription is cancelled the affiliate commissions will also end for that particular customer.

If you still have questions you can simply email us via our Contact Page and someone will get back to you as soon as possible.