How it works
One email. One task. Taken care of.
You can send us an email with the task you need help with, and our WordPress developers can take it from there.
Work order
- Received
- In progress
- Done
Five steps
From sign up to sorted
Step 01
Sign Up
Choose a plan that works for you.
Standard for small jobs and backups, Premium to add updates and security, Ecommerce for WooCommerce stores. Each plan supports 1 website, with a 30-day money back guarantee.
Compare the plansStep 02
Give us access
Your WordPress login and your hosting login.
When you first sign up, we will ask you to provide us with your WordPress login information and your website hosting login info or FTP/Cpanel URL, username and password. You can also create a new WP user with the "Administrator" role for us.
See the access formStep 03
Send an Email
Submit your job one at a time.
Describe the task in an email. We ask that you submit one request at a time so we can complete it as quickly as possible, usually within a couple of hours.
Examples of tasksStep 04
We Fix Your Issue
Our team takes care of the rest.
We strive to complete all tasks within 8 business hours, but it usually happens MUCH faster. If we need additional information or clarification about the job we will notify you via email.
Step 05
You Get to Relax
Enjoy your free time.
On Premium and Ecommerce plans we also keep the site itself in shape: we configure backups, perform updates, and run security scans, then keep maintaining it.
WordPress maintenance
House rules
The fine print, in plain words
- Task size
- Almost any request, up to 30 minutes
- Queue
- One request at a time
- Turnaround
- Within 8 business hours, usually much faster
- Availability
- 24/7 except Thanksgiving, Christmas and New Years
- Coverage
- 1 website per plan
- Backups
- Daily, kept for up to 90 days
- Bigger jobs
- We contact you with options or quotes
Watch
Unlimited WordPress support in under a minute
“It's such a relief to send one email and have my website changes taken care of quickly and accurately. I used to spend hours figuring out the best way to make updates to my site. With assistance from Access WP, I've been able to focus more time on growing my business and helping my clients to get Ever Better. Thanks team!”
